We are committed to protecting your privacy. 

We will only use the information that we collect about you lawfully. 

We collect information about you in order to process your order. 

We will not e-mail you in the future for any other reason than fulfilling your order. The type of information we will collect about you includes: 

your name 
address 
phone number 
email address 
credit/debit card details (not applicable to internet orders) 

Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. 

We will not use any information about you for any purpose other than fulfilling you order. 

We do not pass or sell on any customer details to third parties. 

We will not send you any marketing material, if requested. 

We will not send you any unsolicited emails, if requested. 

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. 

If you wish to check the details we hold about you or wish to delete them, please email us at

info@wedgewood-rooms.co.uk

We aim to deal with all complaints as effectively as possible.

We endeavour to respond to all complaints within five working days.

In the first instance, your complaint should be emailed to 

info@wedgewood-rooms.co.uk 

or sent by post to: 

The Wedgewood Rooms
147b Albert Road
SOUTHSEA
PO4 0JW 

or telephone us on 023 9286 3911

[standard call rates apply]

All General Box Office and ticket enquiries should be sent directly to:

tickets@wedgewood-rooms.co.uk

These terms and conditions apply to the use of the wedgewood-rooms.co.uk website.

Please read these terms and conditions carefully. If you access the website and/or place an order, you agree to be bound by the terms and conditions set out below. If you do not agree with the terms and conditions please do not use the website.

These terms and conditions do not relate to tickets purchased through third party vendors (ie ticket agencies). Please refer to their company terms and conditions, and direct all enquiries to them.

All tickets purchased on this site are governed by our Terms & Conditions.

In particular, we would like to draw your attention to the fact that all tickets are for personal use only and cannot be resold under any circumstances.

Resale or attempted resale is grounds for seizure or cancellation without refund or other compensation.

The Wedgewood Rooms and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the Act).

• General

  We regret that we must reserve the right to alter or vary a show due to events or circumstances beyond our control without being obliged to refund or exchange tickets. This does not affect your statutory rights. 
  
  Please check your tickets carefully on receipt as mistakes cannot always be rectified. 
  
  We regret that tickets cannot be exchanged, reissued, replaced or refunded after purchase, except in the case of a cancelled or postponed show. This does not affect your statutory rights. 
  
  Tickets must not be sold or resold without the express permission of the venue. 
  
  We reserve the right to refuse admission. 
  
  All tickets are subject to availability. 
  
  Confirmation of receipt of your order by email does not guarantee the ticket sale. 
  
   

• How to Order

  To make a purchase, enter the number of tickets required for each show and press the order button. You will then be asked to complete the details that we need to complete your order. Once you reach the PayPal payment page only click the "Confirm Order" link once. If you are unsure if your payment has been successful please check your PayPal account or emails before resubmitting your order.
  
  Alternatively, if you do not wish to order online, make a note of your order and telephone us on 023 9286 3911. An additional charge is made for telephone orders.
  
   

• Prices and Payment

  All prices on the wedgewood-rooms.co.uk website are shown in pounds sterling (£) and are inclusive of VAT. 
  
  A processing fee of £1.50 will be added to each online order. 
  
  Payment can be made by the following Credit/Debit cards - Visa, Delta, Electron, MasterCard, JCB, Switch/Maestro and Solo. 
  
  Concessionary prices are not available via online ticket ordering, please visit the Box Office with evidence of your eligibility. In the case of Student concessions this is a valid NUS card.
  
   

• Delivery/Collection

  Tickets purchased more than five days in advance of the show will be posted to you. There is no additional charge. Tickets purchased within five days of the show will be available for collection on the evening of the show, after the doors open. Please bring proof of purchase with you - you do not have to bring the debit/credit card with you. 
  
  Tickets purchased through a third party vendor (ie ticket agency) will only be available for collection on the evening of the show, after the doors open. The Box Office does not hold information on these bookings prior to the event. 
  
  Unfortunately we do not dispatch tickets outside of the UK, but will happily hold them for collection on the night of the event. 
  
  There may be a slight delay in the dispatch of tickets for recently confirmed shows. Please allow 28 days for delivery.  Dispatch information for certain sold out shows may vary - please check the information posted on the 'Buy Tickets' module on the individual page for the event.

The Wedgewood Rooms uses Paypal for its online credit card transactions.